|WHAT EXACTLY IS A CONCIERGE?This is a section from an online course that Katharine taught a while back. It’s a great discussion of the history of the concierge industry, the many different concierge niche’s around the world, and what type of person you need to be to do this work.|
Here are some helpful resources
Biz Start Up
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A few great articles…
52 Ways Ways to Use a Concierge, by Katharine C. Giovanni, CCS – 52 Ways to use a Concierge
(Katharine was instrumental in assisting Ms. Johnson in understanding the industry and finding concierge for her to interview.)
Huffington Post – The Help: Concierge Services Get Hyper-Personal, by Katie Bindley, Huffington Post
Forbes.com – In Pictures, Seven Easy To Start Businesses by Maureen Farrell –http://www.forbes.com/2007/11/07/small-business-startup-ent-manage-cx_mf_1107biztomorrow.html
Entrepreneur.com – How to be a Personal Concierge: Entrepreneur magazine – www.entrepreneur.com/article/37930
AARP – Are You Overwhelmed Caring for Someone Else? Call Your Concierge. Assistance with home repairs, buying groceries http://www.aarp.org/relationships/caregiving/info-07-2011/senior-concierge-services-for-overwhelmed-caregivers.1.html
The Washington Post – When You Need Another You by Annie Gowen – www.washingtonpost.com/wp-dyn/content/article/2007/11/24/AR2007112400615.html
LA Times – How To Find The Right Service For The Right Price by Julie M. Makinen –articles.latimes.com/2007/sep/30/business/fi-assismeside30
Portfolio.com – Calling In Extra Assistance by Beth Kwon – www.portfolio.com/careers/features/2007/03/30/calling-in-extra-assistance
The Independent – London – Recruitment: Got a problem? Call a concierge… By Emma Jane Jones –http://www.independent.co.uk/student/career-planning/getting-job/recruitment-got-a-problem-call-a-concierge-464451.html
How Stuff Works – How a Concierge Works by Stephanie Watson –http://people.howstuffworks.com/concierge.htm/printable
Military.com –How to Start a Concierge Business, Durst and Haaren –http://www.military.com/opinion/0,15202,158504,00.html
Employee Benefit Advisor -It’s all in the delivery, by Bruce Shutan –http://eba.benefitnews.com/news/non-insurance-benefits-employee-employer-2719138-1.html
The Real Cost of Overtime Is Higher Than You Think, by Jennifer Leigh Parker – http://www.cnbc.com/id/46253669
8 Holiday Time-Savers -Shop When Others Don’t – http://www.realsimple.com/holidays-entertaining/holidays/holiday-time-00100000071751/page3.html
Hospitality: Where everything is possible By Zack Brophy http://executive-magazine.com/getarticle.php?article=14440