cropped-cropped-iStock_000033131272SmallWHAT EXACTLY IS A CONCIERGE?This is a section from an online course that Katharine taught a while back. It’s a great discussion of the history of the concierge industry, the many different concierge niche’s around the world, and what type of person you need to be to do this work.

özgüven&emekHere are some helpful resources



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A few great articles…


52 Ways Ways to Use a Concierge, by Katharine C. Giovanni, CCS – 52 Ways to use a Concierge

CNBC –Over The Top Concierge Services, by Colleen Kane –
ABC’s Good Morning America -How to Work From Home, Check Out Five Ways to Make Money From Home, By Tory Johnson –

(Katharine was instrumental in assisting Ms. Johnson in understanding the industry and finding concierge for her to interview.)

Huffington Post – The Help: Concierge Services Get Hyper-Personal, by Katie Bindley, Huffington Post – In Pictures, Seven Easy To Start Businesses by Maureen Farrell – – How to be a Personal Concierge: Entrepreneur magazine –

AARP – Are You Overwhelmed Caring for Someone Else? Call Your Concierge. Assistance with home repairs, buying groceries

The Washington Post – When You Need Another You by Annie Gowen –

LA Times – How To Find The Right Service For The Right Price by Julie M. Makinen – – Calling In Extra Assistance by Beth Kwon –

The Independent – London – Recruitment: Got a problem? Call a concierge… By Emma Jane Jones –

How Stuff Works – How a Concierge Works by Stephanie Watson – –How to Start a Concierge Business, Durst and Haaren –,15202,158504,00.html

Employee Benefit Advisor -It’s all in the delivery, by Bruce Shutan –

The Real Cost of Overtime Is Higher Than You Think, by Jennifer Leigh Parker –

8 Holiday Time-Savers -Shop When Others Don’t

Hospitality: Where everything is possible By Zack Brophy