“Always leave people better than you find them”

That’s one of the core messages Katharine tells groups around the world when she trains staff on the front line. Katharine’s 30 years of experience shows you how to go from ordinary to extraordinary!

picture-339brushedKatharine will teach you and/or your staff

To be fully present and focused
To concentrate on your customer’s needs
Starting a business? Her online class will get you up and running FAST so that you can start generating revenue
To put systems and processes in place to keep service at the highest level


Katharine Giovanni, a 20-year concierge industry veteran, has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home.  She coaches concierge & front line staff all over the world on how to go above and beyond and bring their “A” game to work. 

  • One of the world’s leading concierge trainers, Katharine is considered by many to be one of the original founders of the independent concierge industry. She is the most sought out concierge consultant and trainer in the world.
  • Training concierge and front line staff since 1998
  • Chairman of the board and Founder of two concierge associations from 2000-2014
  • Three-time award-winning author and inspirational blogger

If you are a concierge start-up, her Concierge Entrepreneur E-Class is the quickest way to get your company up, running and profitable FAST. If you want to BE the best in the business, learning from the best in the business will propel you right to the top.

Please take a look around our site, read the testimonials from hundreds of clients and watch a few videos! We are thrilled that you are here. YOU GOT THIS!


Want to see Katharine in action and get a few free tips?

Fotolia_102769972_XSTake a look at our Concierge Tips YouTube Channel for weekly concierge tips by CLICKING HERE (don’t forget to hit the subscribe button!)

There are also concierge videos on her Live Life NOW YouTube page – as well as some other great videos (just click on the concierge category) https://www.youtube.com/kgiovanni3


Sign up for our mailing list and receive Katharine’s weekly GAAB Report filled with helpful tips, articles and videos, please CLICK HERE