“Always leave people better than you find them”

That’s one of the core messages Katharine tells groups around the world. Her 30 years of experience shows you how to go from ordinary to extraordinary!

Concierge Entrepreneur E-Class

This popular ecourse is the quickest way to get your company up, running and profitable FAST. If you want to BE the best in the business, learning from the best in the business will propel you right to the top.

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Front Line Staff Training

This NEW course is designed for your staff on the front line – the people who greet your customers first. Learn how to go above and beyond and bring your “A” game to work.

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The President’s Club

Spend two (2) days with Katharine in Raleigh NC for a private session where she is COMPLETELY focused on you and your business.

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Hire Katharine to speak to your group!

Customized training on a monthly contractual basis as well as both half and full day programs and keynote presentations.

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FREE Tips

Take a look at our Concierge Tips YouTube Channel for weekly concierge tips by CLICKING HERE (don’t forget to hit the subscribe button!)

Need to HIRE a concierge?

Check out our network at www.ICLMNet.com!

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Katharine Giovanni, a 20-year concierge industry veteran, has this amazing ability that inspires you and your staff to embrace a positive path and live your best life at work and at home.  She coaches concierge & front line staff all over the world on how to go above and beyond and bring their “A” game to work.

  • One of the world’s leading concierge trainers, Katharine is considered by many to be one of the original founders of the independent concierge industry. She is the most sought out concierge consultant and trainer in the world.
  • Training concierge and front line staff since 1998
  • Chairman of the board and Founder of two concierge associations from 2000-2014
  • Three-time award-winning author and inspirational blogger

Click here to read more about her

Please take a look around our site, read the testimonials from hundreds of clients and watch a few videos! We are thrilled that you are here. YOU GOT THIS!

Sign up for our mailing list and receive Katharine’s weekly GAAB Report filled with helpful tips, articles and videos, please CLICK HERE