Training concierge & front line staff from all over the world since 1998.


picture-339brushedOur lead trainer, industry leader and inspirational blogger Katharine Giovanni, has this amazing ability that inspires you (and your staff) to embrace a positive path and live your best life at work and at home.  She coaches concierge & front line staff all over the world on how to go above and beyond and bring their “A” game to work. 

Her Concierge Entrepreneur E-Class is the quickest way to get your company up, running and profitable FAST. If you want to BE the best in the business, learning from the best in the business will propel you right to the top.

Please take a look around our site, read the testimonials from hundreds of clients and watch a few videos! We are thrilled that you are here. YOU GOT THIS!



“Wow! Thank you. Even though I had already finished reading your book The Concierge Manual on my iPad by the time I received your 2 email replies (I read it in one sitting late at night!), THE MOST POWERFUL thing I learned in this experience so far was how powerful (and rare) superior customer is, as evidenced by your 2 prompt, efficient and ‘it was my pleasure’ approach in your response to my email. That in itself crystallized the concept of over delivering customer service.” Louise, Australia

“Katharine’s Concierge Entrepreneur E-Course is an absolute must for anyone considering pursuing a career in lifestyle management. This isn’t one of those online courses that gives you the basic information with no instructions. Katharine’s modules are engaging, encouraging, and filled with a multitude of practical tips and personal experiences to ensure that you are successful in your endeavors. She covers everything you need to know from setting your prices to attracting more clients and everything in between. Upon completion of this course, I felt motivated and fully prepared to start my own service. I’m now my own boss, with a handful of clients, and I have Katharine to thank for that. So if you’re looking to start your own concierge business but don’t know where to start, I recommend taking advantage of the Concierge Entrepreneur E-Course. It truly is a five star experience.” J. Saddler, Saddler Executive Concierge


Want to see Katharine in action and get a few free tips?

Fotolia_102769972_XSTake a look at our Concierge Tips YouTube Channel for weekly concierge tips by CLICKING HERE (don’t forget to hit the subscribe button!)

There are also concierge videos on her Live Life NOW YouTube page – as well as some other great videos (just click on the concierge category)


To sign up for our mailing list to receive Katharine’s weekly GAAB Report that is filled with helpful tips, articles and videos, please CLICK HERE